E-Commerce

Is it true that any company with "First" in the name is going to be incompetant? I present First Great Western as empirical evidence. The company in this case is First Assist Insurance who say "Our Web Sites have been designed in order to make transacting business simpler for both you, and ourselves.". They offer travel insurance on behalf of the Halifax.

I should have realised that things weren't going to be so easy when the web form didn't accept my postcode with a space in it. The web server at https://www.firstassistinsurance.com
accused me of having four errors
Error in house number
Error in street name
Error in Town
Error in Post Code
The form didn't even have an entry for town and street name. I removed the space from the middle of the post code and it worked.

But several pages of forms later I get

"An internal server error occurred. Please try again later."

Despite the website I managed to get a policy started after three retries.
Somewhat miffed I tried to send some feedback. The feedback form has two entries for
* Policy Number (if applicable)
but sadly none for comments!
Also the submit button fails to work in Firefox, and in Explorer while the button moves when clicked it it gives absolutely no assurance that anything else happened.
Here is the feedback Form

Then when the actual documents were generated they had to be retrieved by download from PDF but guess what. I entered the details exactly as requested and I got
"You have entered some of your personal details incorrectly"
I know my email address and my date of birth. The only other bit of required information was the password and that was in the email. So I had to phone the company so why bother with the web at all? What went wrong? Although I put my details in for some reason it wanted Tammy's details for the login. Why would it do that?

I hereby grant First Assist Insurance's e-commerce website the coveted "Epic Fail" award.